Kram Retires After 13 Years of Service

In January, Brenda Kram completed her 624th bill cycle, and it was her last. For over 13 years, Kram worked at Northern Neck Electric Cooperative as the Consumer Information System Operator. Each month, she would pull and analyze the meter data from members’ homes and businesses, check the data for errors, and then submit that information for bill processing.

Famously, Kram would review every single member’s bill for errors, well over 15,000 statements each month. Through her 624 bill cycles, she created and reviewed over 2.4 million electric bills.

Around the office, Kram was known for her attention to detail and her commitment to the membership. She often worked during the New Year's holiday to complete end-of-year maintenance on billing systems forgoing the typical holiday festivities, so members would not experience much disruption.

“Brenda has been an integral part of our team, her dedication to the cooperative and its members is admirable. We will miss Brenda and we wish her the best in her retirement,” said Pamela Davis, vice president of finance.

Ryan Barrack, manager, of information technology, added, “Brenda was very active in Cooperative Helping Hands. She had a huge heart for our members and our community.”