CEO Corner: New Year, New Goals, Same Mission
It is hard to come into the New Year without reflection on the previous year and renewed optimism, and that optimism fuels the creation of New Year’s Resolutions. In our personal lives, we will make resolutions to spend more time with family, to be healthier, or to keep a tighter budget. I want to encourage you to reach those goals for yourself or for your family.
For NNEC, goals are the key for us to achieve our mission of improving the quality of life in our communities. Since I began as CEO, we have used Key Performance Indicators (KPI) to track the progress on 15 important areas for the co-op, including reliability, safety, financial performance, cybersecurity, and more. At our quarterly all-employee meetings, we review our progress. Since the implementation of the program, member satisfaction rates have increased, and several other metrics have also improved at the co-op.
In addition to the KPI, we have a strategic plan guiding larger goals over a 5-year period, and we use departmental and individual goals for every employee to improve reliability, affordability, and satisfaction for our members. In our co-op, these goals have become an important way for us to monitor our progress and make improvements. I hope that your resolutions do the same for you and your family. Happy New Year from all of us at NNEC.