Vice-President, Member Services and Information Technology
Member Services & IT Department is responsible for the daily activities of Customer Service, Public Relations, Area Servicemen, and Information Technology of the Cooperative (I.T.). The department oversees the call center, billing, rates, collections, customer relations, field services including residential metering, load management & surge protection programs, as well as the area servicemen who perform various line maintenance and respond to service related calls. It also ensures the efficient operation of I.T. activities in association with the business objectives of the Cooperative. The department also oversees Public Relations for the Cooperative, which include education programs, communications, Legislative activities, key accounts and the orchestration of the annual meeting.
Vice-President, Operations Department
The Operations Department is responsible for constructing all new electrical facilities as well as altering and upgrading existing facilities as needed. Personnel in this department operate and maintain the outside electric system. They are also responsible for tree trimming, right-of-way clearing, restoration of electric service, procuring materials and supplies, and handling service-related calls from members. Operations personnel also repair and maintain the Cooperative's vehicles and equipment and coordinate the Cooperative's safety program.
W. Patrick Henry
Vice-President, Engineering Department
The Engineering Department is responsible for long-range system engineering, preparing system work plans, coordinating system protective devices, and overseeing major transmission and distribution line and substation work. Personnel in this department work with members to provide new or upgraded service, obtain necessary easements, test meters, transformers and related equipment, strategic planning processes and maintain the Cooperative's computer mapping system. Easement recordation is also a responsibility of the Engineering Department.
Vice-President, Finance Department
The Finance Department is responsible for maintaining all monetary records of the Cooperative. Also, the Finance Department pays all the bills of the Cooperative and invests all the money that is available for investing, prepares monthly financial and board reports, files all regulatory financial reports and assists in the preparation of rate cases. Payroll, handling capital credits, inventory control and work orders are additional duties that are performed by personnel in this department.