NNEC coNNECt Launches

Northern Neck Electric Cooperative has launched a new website, mobile app (Android or iOS), and account management service making it even easier for members to connect with the electric cooperative and its programs and services.

The service is called coNNECt and is the result of over a year of effort by dozens of employees at the cooperative.
Through coNNECt, which is available on the Northern Neck website and through an app for iPhone/iPad and Android devices NNEC members can monitor their energy use, pay their bills, contact member services, and notify the cooperative of an outage, among other things.

“After we received feedback from members, our team worked incredibly hard to develop an easier, safer, and smarter way to connect with us and with their accounts,” said Brad Hicks, the president and CEO of NNEC. “Through coNNECt, our members will be able to spend less time managing their account, and more time doing the things that they enjoy like time with family.”

There are numerous useful features in coNNECt, said Richard McLendon, the vice president of member services who managed the project.

“As soon as you log in, you’ll be able to view your billing history and make a payment with just a couple of clicks — or taps, if you’re using the app,” McLendon said. “You can see how your use is trending over time, which will allow you to take steps to reduce your consumption and lower your bill.”
coNNECt also makes paying your bill easier and safer.

“The first time you make a payment either through the Web or through your mobile device, you’ll be able to securely store your payment information for future transactions. The next time you need to pay your bill, it will only take a couple of clicks,” McLendon said. “You can also choose the option for a paperless bill or an auto pay bill.”

NNEC has posted resources for members on its Northern Neck website, including instructional videos and a FAQ section.