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What is coNNECt?
Features of coNNECt
1
Multi-Platform Accessibility
Web and Mobile Access
Use coNNECt through a web browser or via a mobile app on your smartphone or tablet.
Cross-Platform Compatibility
The app is available for both Android and iOS devices, catering to a broad range of users.
2
Comprehensive Account Management
Bill Payment
Simplify the process of paying your bills. The platform allows for quick and secure transactions.
Usage Monitoring
Get insights into your energy usage. This feature is crucial for tracking and managing your consumption efficiently.
Customer Service Connection
Directly contact customer service through coNNECt. This functionality streamlines communication, making it easier to get support or information.
Latest Updates and News
Stay updated with the latest developments and news related to your service, ensuring you’re always informed.
3
User-Centric Design
The interface of coNNECt is designed with a focus on user experience, making navigation intuitive and account management tasks straightforward.
In essence, coNNECt is more than just a utility account management tool; it’s a comprehensive solution that puts the power of managing your utility services in your hands, aligning with the digital demands of today’s world. Whether at home or on the move, coNNECt ensures that you have full control over your utility account with ease and efficiency.
Features of coNNECt for Efficient Account Management
1
Easy Access to Billing History
Immediate Overview
As you log in, view your entire billing history at a glance.
Compare and Analyze:
Easily compare your current bill with past months or seasons, helping you understand your spending patterns.
2
Insightful Usage Monitoring
Track Your Consumption
View detailed data on your actual utility use.
Identify Trends
Understand how your usage trends over time, enabling you to make informed decisions and potentially reduce your bills.
3
Simplified Payment Process
Quick Payments
Make payments swiftly with just a few clicks, whether you’re using a web browser or a mobile device.
Secure Payment Information Storage
Safely store your payment details during your first transaction to streamline future payments.
Hassle-Free Future Transactions
Enjoy the ease of making subsequent payments, significantly reducing the time and effort needed.
Advanced Features of coNNECt
1
Customizable Notifications
Choose Your Notification Method
Set your preferences for how you wish to receive billing notifications, with options like email and text messaging.
Usage Threshold Alerts
Configure alerts for when your electricity usage exceeds set thresholds. This feature helps you monitor and manage your consumption, aiding in keeping your electricity bills lower.
2
Effortless Reporting of Service Issues
Easy Issue Reporting
Report any service issues directly through the coNNECt mobile app, bypassing the need to call the office.
Convenience and Speed
Addressing service issues is as simple as a few clicks, making the process efficient and user-friendly.
3
Enhanced Member Communication
Accessible Member Services
Reach out for member service requests or any inquiries through the app.
24/7 Accessibility
The ability to contact customer service at any time from anywhere adds a layer of convenience and ensures you’re always connected.
Benefits of Using coNNECt
Stay Informed
With customizable notifications and usage alerts, you remain informed about your account status and energy use.
Manage Your Consumption
Usage threshold settings empower you to be proactive in managing your electricity use, potentially leading to cost savings.
Streamlined Communication
The ease of reporting issues and contacting member services through the app enhances your experience, making it more convenient and responsive to your needs.
Getting Started With coNNECt is as easy as 1-2-3!
As you work down this page, you’ll complete the following checklist and be on your way to managing your account like never before! Make payments, report service interruptions, monitor usage, and save the planet.
1
Register your coNNECt account
Locate your new account number (instructions below) and get registered!
2
Download the new app!
Manage your account on the go from anywhere at any time!
3
Activate the features you want
This is your opportunity to give features like paperless billing and Auto Pay a try!
Setting Up coNNECt: Frequently Asked Questions
Both platforms are part of NNEC’s online account management system for members.
The website has additional functionality that allows members to manage notifications, update their stored payment methods, and change their personal information.
Both the web version and mobile app allow members to securely access their account information, view bills and payment history, make payments, view energy use, and report outages.
The free, secure mobile app is available to download and install on mobile devices and tablets.
Yes. All critical information is encrypted in every transaction run and no personal information is stored on your phone or tablet.
Mobile devices do offer you the ability to store your login information for apps installed on the device. If you choose to store your login information, any person who has access to your mobile device can access your account.
You can find your account number on a printed bill statement mailed to your residence or business. You can also call (804) 333-3621 NNEC for assistance.
Members can sign up for coNNECt via the login page. To create a new online account, click “New User? Sign up to access our Self Service site” on the home page of the Northern Neck website.
- Members will need to have their account number on hand before starting this process.
After clicking on the “New User” button, type your billing account number, last name, or business and zip code in the requested fields.
Follow the steps to set up your online account.
To Register, enter your new account number, the name on the account, and an email address. You will receive an email with a temporary password that you can use to log in. Once you log in to coNNECt with this temporary password, you will be prompted to change your password.
What happens if my temporary password doesn’t work and/or I’m locked out before I can register? Please try to register again. You will receive another temporary password, and you can try again. Check your junk mail if you don’t see the temporary password email.
Visit the Apple App Store or Google Play on your phone or tablet and search for “NNEC coNNECt.” Select our free and secure app to begin the download process.
If you have already registered via the web portal, you will be able to log into the app immediately. If you haven’t registered yet, follow the instructions below.
Members can sign up for coNNECt via the login page. To create a new online account, click “New User? Sign up to access our Self-Service site” on the login page for SmartHub.
- Members will need to have their account number on hand before starting this process
After clicking on the “New User” button, type your billing account number, last name, or business and zip code in the requested fields.
Follow the steps to set up your online account.
To Register, enter your new account number, the name on the account, and an email address. You will receive an email with a temporary password that you can use to log in. Once you log in to SmartHub with this temporary password, you will be prompted to change your password.
What happens if my temporary password doesn’t work and/or I’m locked out before I can register? Please try to register again. You will receive another temporary password, and you can try again. Check your junk mail if you don’t see the temporary password email.
No. It is provided as an option for your convenience. If you do not sign up for paperless billing in SmartHub, you will continue to receive a monthly bill in your mail.
When we upgraded our systems, all of those members who were previously enrolled in paperless billing were not able to be carried over, so while we understand it’s inconvenient, we do appreciate your understanding of having to enroll again.
You can choose to participate in paperless billing, which sends bill statements to the email address on your account. Members who participate in paperless billing do not receive a copy of their bill in the mail.
Here’s how to change your preference to participate in paperless billing:
On the website:
- Click on My Profile
- Click on Update My Paperless Settings.
- You can then choose your preference by selecting On or Off for paperless billing
On the app:
- Select Settings
- Select Paperless Bill Settings
- Then, you can select On or Off for paperless billing
Want information on paperless billing, outage alerts, and usage updates straight to your email or through SMS? Use coNNECt to update your notifications preferences.
- Log in to your coNNECt account
- Click on “Notifications”
- Click Manage Contacts to add or change email address and phone numbers
- Add an email address or phone number
- Enter the verification code to activate
- Click on Manage Notifications to update/change SMS and email alerts
*If you sign up for text message notifications, you will still receive a paper copy of your bill. If you wish to not receive a paper bill, make sure to sign up for paperless billing with a valid email address.
Once you have your text and/or email addresses set up, do the following:
- Click Notifications
- Manage Notifications
- Billing or Service or Usage
- Select Text Message and/or E-mail options
Log in to coNNECt.
- Click Notifications
- Manage Notifications
- Billing or Service or Usage
- Select Text Message and/or E-mail options
Auto Pay is a convenient option to pay your bill each month.
Auto Pay allows you to pay your monthly bill through an automated draft from your bank account or credit card at no extra charge. By enrolling in Auto Pay, you authorize NNEC to withdraw funds from your selected account to pay your monthly bill on the due date.
No, you are not required to sign up for it. We offer it for your convenience only. If you prefer to mail your payment or schedule it through your bank, please do so.
- If You Mail Payments: Please use the NEW payment coupon included on your January bill and mail to: P.O. Box 288, Warsaw, VA 22572-0288
- If You Schedule Payments Through Your Bank: Please use the new account number and NNEC payment address listed on your January 2022 bill. For other information visit our payment options page.
First, you must have provided a bank account and/or credit/debit card information to enroll in AutoPay.
On the website:
- Click on Billing & Payments
- Click on Auto Pay Program on the sidebar
- Click on Sign Up for Auto Pay
- Accept the Terms and Conditions then follow the instructions.
On the app:
- Select Pay My Bill
- Select Auto Pay Program
- Follow the instructions above
You can save bank account and/or credit/debit card information for future bill payments. If you plan to enroll in the Auto Pay Program, you’ll be required to provide a stored payment account to pay your bill.
On the website:
- Click My Profile
- Click on Manage My Stored Payment Accounts
- Follow the instructions to provide a bank account or card information.
- You can add multiple bank accounts and cards under your stored payment accounts.
On the app:
- Select Pay My Bill
- Select Stored Payment Accounts
- Select Add a Payment Method
- Select which type of card or bank account information you will provide
- Follow the instructions to provide a bank account or card information.
Other Frequently Asked Questions
No. You can take advantage of all the features of coNNECt or you can continue to pay your bill as you currently do.
Visit our payment options page for more information.
Yes.
On the website, the home page shows all of your accounts along with the amounts due for those accounts and links to other detailed information.
On the app, select the Pay My Bill icon. The total due of all accounts will be displayed. You can select different information by account, such as partial payment and payment method.
You can also make a payment to a single account or partial payments to all accounts by clicking on the Billing & Payment button. You can also select the Make Payment button to view payment options for your accounts. On the app, select the Pay My Bill icon. If you’re paying the total amount due, tap the Pay button. If you’re making a partial payment, tap the Pay Partial Amount, tap on the account, and adjust the Pay Amount.
You can report a power outage through NNEC Smarthub or the mobile app, or by calling (866) 663-2688.
Bookmark NNEC Smarthub for estimated restoration times and other updates.
On the website:
- Log in to your coNNECt account
- Click Report an Issue/Inquiry in the top right corner
- Select the Other Issues/General Inquiry button
- Choose your issue or inquiry from the drop-down menu
- Provide the information requested
- Select Submit.
- You can view the status of your request or inquiry on the website.
On the app:
- Log in to your coNNECt account
- Select Contact Us
- Select your issue or inquiry from the menu
- Please provide the information requested
- Select Submit.
As the cooperative continues to grow, so does the need for better information availability to the membership. These enhancements are ways we can provide a higher level of member satisfaction for the majority of our members.
All of these changes are within the normal operating budget of the cooperative. There will not be a rate increase with regard to these changes.
You can view your energy use on the website and app.
On the website:
- Click My Usage
- Select My Usage
- then select Usage Explorer
On the app:
- Select the Energy Use icon to view your energy use.
The information you see in the app and on the website is shown in real-time.
However, if you keep your app or web version open for an extended time, you should refresh the page by selecting a new option in order to ensure the information is current.
Major projects often provide scammers with opportunities to steal your personal information.
Please know that throughout this communication process, we will never call or email you to ask for credit card numbers, bank account routing numbers, or any other type of personal information.
If you do receive such communication from someone claiming to be a [name] Employee, please report it to us via Northern Neck Electric Cooperative email.
Get Support
If you run into any questions as you explore the features of coNNECt, we will be happy to assist you with any questions!
Address
85 St. Johns Street
Warsaw, VA 22572-0288
Phone
