Vice-President, Customer Service and Information Technology Dept.
This department oversees the management of front-line customer service operations relating to billing, collections, meter reading, load management, surge protection and customer contact/relations. They ensure the efficient operation of the IT area in association with the business objectives of the Cooperative by planning, directing, organizing, and coordinating the IT related activities of the Cooperative, and provides direction and support for daily operations of the IT group.
Vice-President, Operations Department
This department is responsible for constructing all new electrical facilities as well as altering and upgrading existing facilities as needed. Personnel in this department operate and maintain the outside electric system. They are also responsible for tree trimming, right-of-way clearing, restoration of electric service, procuring materials and supplies, and handling service-related calls from members. Operations personnel also repair and maintain the Cooperative's vehicles and equipment and coordinate the Cooperative's safety program.
W. Patrick Henry
Vice-President, Engineering Department
Pat Henry oversees the strategic planning processes for the Cooperative. The Engineering Department is responsible for long-range system engineering, preparing system work plans, coordinating system protective devices, and overseeing major transmission and distribution line and substation work. Personnel in this department work with members to provide new or upgraded service, obtain necessary easements, test meters, transformers and related equipment, and maintain the Cooperative's computer mapping system. Easement recordation is also a responsibility of the Engineering Department.
Martin "Marty" R. Mothershead
Vice-President, Finance and Public Relations Department
The Finance Department is responsible for maintaining all monetary records of the Cooperative. Also, the Finance Department pays all the bills of the Cooperative and invests all the money that is available for investing, prepares monthly financial and board reports, files all regulatory financial reports and assists in the preparation of rate cases. Payroll, handling capital credits, inventory control and work orders are additional duties that are performed by personnel in this department. Marty supervises the Public Relations Department for the Cooperative. Duties for the Public Relations Department include the education programs, energy efficiency and conservation programs, the NRECA Youth Tour, the local pages of the Cooperative Living magazine, the monthly eNewsletter, the Legislative liaison, development of the annual report and the orchestration of the annual meeting.